September 2021, the emergency medical service "Smart119" was selected for the "TRY! YAMANASHI! Demonstration Experiment Support Project" sponsored by Yamanashi Prefecture, and has been working to solve the problem of transportation difficulties(ambulances being rejected by multiple hospitals).

On February 8, 2022, the first stage of the demonstration experiment, a simulation, was conducted at the Kyohoku Fire Department (jurisdiction: Nirasaki City, Hokuto City, Kai City; population: 110,730). Smart119 system reduced the time by 74.2% (or an average of 7 minutes and 06 seconds) for selecting and negotiating with hospitals during emergency operation compared to using regular telephone calls for the operation.

At the Kyohoku Fire Department, there are more than 4,000 emergency calls per year, and about one in five of them is a case of emergency transport difficulties, which is defined as a stay of more than 30 minutes at the scene and making more than four inquiries to medical institutions. As the number of requesting and negotiating for acceptance increases, the time spent at the scene by the emergency rescue team also increases, which places the injured person at a higher risk.

A questionnaire survey of the emergency rescue team showed that this system, which allows them to simultaneously request and negotiate for acceptance and quickly determine the transport destination, is beneficial to the lives of citizens.

This demonstration experiment confirmed the results of the demonstration test which reduced the time required for emergency teams to select and negotiate with hospitals for transport by 70%, which was conducted on January 18 2022 with the participation of Higashi Yamanashi Fire Department, Yamanashi Prefectural Central Hospital, Yamanashi Kosei Hospital, and Yamanashi University Hospital.

The effectiveness of the emergency medical information service "Smart119" has been proven through demonstration tests at the Higashi Yamanashi Fire Department and the Kyokoku Fire Department. Yamanashi Prefecture will consider the introduction of this service with the aim of solving the problem of emergency transport difficulties (ambulance rejected by multiple hospitals) in the prefecture.

■For inquiries about the demonstration experiment
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* If you have any questions or inquiries about this demonstration experiment, please contact Smart119 Corporation.
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